FAQs

FREQUENTLY ASKED QUESTIONS


 

GENERAL FAQS

1. Is JewelryMarche.com the official website for Jewelry Marche?

2. Where do you deliver to?

3. Why will I create an account in Jewelry Marche website?

4. I’m having technical issues

5. How do I change details in my account?

6. Why does my product or gemstone look different to the image pictured on the website?

7. If I order something that is no longer in stock what will happen to my order?

8. What are the supported payment methods?

9. Do you accept international cards with billing address outside of the U.S.?

10. Can you send me a catalogue/brochure?


 

1. Is JewelryMarche.com the official website for Jewelry Marche?

Yes, this is our official website which sells  Jewelry directly to consumers in the United States. Unfortunately, due to the quality and popularity of our jewelry, we have become the subject of counterfeiters. By buying from Jewelrymarche.com you can be confident you are purchasing our jewelry. 

2. Where do you deliver to? 

We currently ships to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.

 

3. Why will I create an account in Jewelry Marche website?

Creating an account enhances your shopping experience and helps us expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.

4. I’m having technical issues, what do I do?

We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to experience issues, please contact our Jewelry Marche Customer Care Center at 1-844-467-1323 or email at Support@JewelryMarche.com with details about the problem, screen shots of the error message and the web browser and version you are using. 

 

5. How do I change details in my account?

To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders. 

6. Why does my product or gemstone look different to the image pictured on the website?

The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your Jewelry Marche unique and special.

7. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case,

Jewelry Marche reserves the right to cancel your order at any time. 

If you paid via PayPal, you will be issued a refund for the amount paid. 
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience. 

8. What are the supported payment methods?

Jewelry Marche currently supports the following payment methods: 
- PayPal
- Master Card
- Visa
- American Express
- Discover
- Jewelry Marche Gift Card

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We allow split payments using Jewelry Marche Gift Card and any other payment methods mentioned above except PayPal. We currently do not accept Jewelry Marche Credit Cards. 

9. Do you accept international cards with billing address outside of the U.S? 10. Can you send me a catalogue/brochure?

Yes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico.

10. Can you send me a catalogue/brochure?

Unfortunately, we cannot fulfil requests for brochures. Please visit our store or contact Jewelry Marche Consumer Affairs at Support@JewelryMarche.com